Satisfaction Promise

Satisfaction Promise

If you’re not completely happy with your first StemSation USA purchase of any product, you may return your item(s) for a refund within 30 days from the date of sale for a full refund (less shipping). This satisfaction promise is not applicable to sale and closeout items, display items and business supplies and starter kits. Products shipped directly to the customer by the Company must be returned to the Company and a refund will be issued to the customer by the Company. THIS SATISFACTION PROMISE APPLIES ONLY TO PRODUCTS PURCHASED DIRECTLY FROM STEMSATION USA OR AN STEMSATION INDEPENDENT WELLNESS ADVOCATE (“IWA”). IT DOES NOT APPLY TO PRODUCTS PURCHASED ON EBAY, AMAZON, OR OTHER SOURCE.

Products delivered to the customer by an IWA must be returned to the selling IWA, and it shall be the responsibility of the IWA to issue the refund to his/her customer.

Other Cancellation Rights. Customers and VIP Customers have three business days within which to cancel their initial purchase and obtain a full refund. Residents of Alaska have five business days and residents of North Dakota age 65 and over have 15 days to cancel and receive a full refund. An explanation of these rights is explained on the sales receipt.

Please contact our Customer Service department at 888-996-7836 if you need to return an item or have further questions. Our address is StemSation USA, 7777 Glades Road, Suite 203, Boca Raton, FL 33434.